Welcome to the Frequently Asked Questions (FAQ) page of With Love. Here, we have compiled a list of common inquiries to provide you with quick and helpful answers. If you have a question that is not addressed below, please feel free to reach out to our customer support team, and we will be happy to assist you.

Q: Are your candles non-toxic?
A: Yes, at With Love, we prioritize the use of all natural and high-quality ingredients. Our candles are crafted using coconut soy wax, premium fragrance oils, and sustainable wood wicks. We strive to create products that are safe, eco-friendly, and provide a clean burn.

Q: How long do your candles burn?
A: The burn time of our candles can vary depending on factors such as size, fragrance, and burning conditions. As a general guideline, our standard-sized (12oz) candles typically burn for approximately 60-70 hours. However, please refer to the specific product descriptions for more accurate burn time estimates.

Q: Do you offer international shipping?
A: Yes! We ship world wide for FREE!

Q: Can I return or exchange a candle?
A: We want you to be satisfied with your purchase. If you receive a defective or damaged candle, please contact our customer support team within 14 days of receipt to arrange for a return or exchange. For non-defective products, returns may be accepted at our discretion, subject to our Return Policy. Please review our Returns and Refunds policy for more information.

Q: Are your candles safe to burn?
A: Yes, our candles are designed to be safe when used according to the provided instructions. To ensure a safe burning experience, always keep the candle within sight, away from flammable materials, and out of reach of children and pets. Please refer to the candle's packaging or product description for specific safety guidelines.

Q: Do you offer wholesale or bulk ordering?
A: Yes, we offer wholesale and bulk ordering options for select products. If you are interested in placing a wholesale order, please contact our wholesale team, and they will assist you with the process. You can contact our team at info@withlovecandles.net

Q: Can I customize a candle for a special occasion or event?
A: We offer limited customization options for certain products, such as personalized labels or custom fragrances, depending on the quantity and nature of the request. Please reach out to our customer support team to discuss your customization needs, and we will do our best to accommodate your request. You may contact us at info@withlovecandles.net

Q: How can I contact your customer support team?
A: You can reach our customer support team by email at info@withlovecandles.net. We strive to respond to all inquiries promptly and provide assistance with any questions or concerns you may have.

We hope this FAQ section has provided answers to some of your questions. If you need further assistance, don't hesitate to reach out to our customer support team. Thank you for choosing With Love!